Order On Line:
To order directly from the online catalog using Visa, MasterCard or American Express, we suggest that you first register to facilitate your shopping experience. Then, follow the prompts to fill in the necessary shipping and billing information and to submit your order. – You will receive an e-mail confirmation of your order – You will receive a second email notice when it has been shipped.
Order By Fax and Mail:
Our fax line is open to receive credit card orders 24 hours a day, 7 days a week. U.S. and Canada residents: 800-801-1952 (Outside U.S./Canada: 818-549-5100)
You can download an order form here: Order Form
This form can also be mailed in, and it describes other payment methods besides credit cards.
Order By Phone:
818-549-5151(9:00 a.m. to 5:00 p.m., Monday—Friday, Pacific time)
Orders are not shipped or processed on Saturday, Sunday or holidays.
To U.S. destinations:
With standard shipping your order is usually sent out within 2 business days by Priority Mail. The U.S. Postal Service then estimates time to delivery of 3 business days. For this service we do not obtain tracking information. With expedited shipping (FedEx) your order is sent out the same business day if placed by 10 AM PT. You must provide a physical shipping address for this service (…no PO Boxes).
To destinations outside the U.S.:
Your order is usually sent out within 2 business days by Priority Mail International or First Class International (if available and selected). The U.S. Postal Service then estimates time to delivery of 6 to 10 business days (Priority Mail) or at least 10 business days (First Class). In some cases this has proven to be optimistic, and we have experienced instances of delivery taking 6 weeks or more. For these reasonably priced shipping options we do not obtain tracking information, and in most cases the U.S. Post Office can only confirm delivery to the postal service of the destination country. We appreciate your patience with respect to delivery time.
With expedited shipping (FedEx) your order is sent out the same business day if placed by 10 AM PT. You must provide a physical shipping address for this service (…no PO Boxes).
We want you to be completely satisfied with your purchase. If you find it doesn’t meet your expectations, you may return the item as follows.
Books and calendars may be returned within 30 days for a full refund.
Audio/Video products may be returned, unopened, for a full refund.
We suggest you ship the product(s) by FedEx, USPS insured mail, or by some other trackable means. Please include the invoice or packing slip with the return.
Contact us if you received an incorrect or defective item. We will refund your shipping costs to return the item if we request return.
The address for returning items ordered from the website is:
Web Order Returns
3225 Lacy St
Los Angeles, CA 90031